Sellers Desk — Hero® Resource Center
$ 01 · Sellers Desk

The desk for people who carry a number.

Playbooks, scripts, teardowns, and templates — everything a working AE needs to prep sharper, respond faster, and close cleaner. Written by sellers, for sellers.

Featured · Living playbook
Updated this Monday

The Modern Seller's Playbook.

Forty chapters on how the top 10% actually work — from the first touch to the close. Rewritten every Monday with the best plays our team sees in the wild.

40Chapters
6hFull read
12k+Reading it
Table of Contents
The Modern Seller's Playbook
Ed. 2026
01Research in seven minutesp. 4
02The twenty-minute discoveryp. 12
03Pain, authority, and priorityp. 24
04Multi-threading the accountp. 36
05Handling the seven hardestp. 48
06The demo that closesp. 62
+ 34 more chapters
Living doc
$ The library

Browse everything on the desk.

24 pieces · filter by topic and format
Topic
Format
24 of 24 pieces
PrepPlaybook · 9 min
The 20-minute discovery call framework

The exact question sequence that surfaces pain, authority, and priority — without an interrogation.

PrepChecklist · 4 min
Pre-call checklist that actually changes outcomes

Twelve things to confirm in the ten minutes before a call. Do all twelve and your close rate goes up.

Research in
7 minutes.
PrepPlaybook · 7 min
Account research in seven minutes or less

The five sources that actually matter, and the ten that don't. A time-boxed framework for sharper first calls.

03
PrepTemplates · 6 min
Your first call opening, scripted three ways

Warm intro, cold pickup, reopened opportunity. Opening language that sets the tone in the first sixty seconds.

Handle the
7 hardest.
ObjectionsPlaybook · 14 min
Handle the seven hardest objections

"Send me pricing." "We already have a tool." Exact language that reopens the door.

"We already
have a tool."
ObjectionsBattle card · 3 min
"We already have a tool" — reframed

One page. Three reframes. What to ask next to surface whether the incumbent is actually working.

"Just send
me pricing."
ObjectionsBattle card · 3 min
"Send me pricing" — reframed

Why pricing-first requests are almost never about price. Three ways to reopen the conversation without pushing back.

30
ObjectionsTemplates · 12 min
The reframe library: 30 common objections

Every objection we've heard, categorized, with 2–3 proven reframes for each. Copy-paste ready.

ClosingVideo · 22 min
The demo that closes: five $500K+ teardowns

Five enterprise demos unpacked minute-by-minute. Where they opened, where tension peaked, how they landed.

ClosingPlaybook · 11 min
Multi-threading without alienating your champion

How to widen the deal without making your primary contact feel cut out. Exact language and sequence.

ClosingChecklist · 5 min
The mutual close plan: everything both sides need to sign

The nine items that belong on every MCP. Use this to move the deal from verbal-yes to signed in under 14 days.

When to
escalate.
ClosingPlaybook · 8 min
When to escalate: a decision tree

Three signals that say "get your leader on the next call" — and three that say "don't." A diagnostic flow.

47
ProspectingTemplates · 8 min
47 cold email templates that actually get replies

Broken down by persona, stage, trigger event. Every one has reply-rate data from 2.3M sends.

LinkedIn
sequence.
ProspectingTemplates · 7 min
The LinkedIn sequence that books demos

Four-touch LinkedIn cadence with connection, context, value, and ask. Converted at 11% last quarter.

ProspectingEmail sequence · 9 min
Warm-up sequences for existing accounts

Re-engage dormant accounts without sounding desperate. Five-email sequence that opens doors, not windows.

ProspectingPlaybook · 6 min
Trigger events worth actioning (and ignoring)

Funding rounds, hires, layoffs, product launches. What to reach out about, and what to scroll past.

Price
plays.
NegotiationPlaybook · 10 min
Price negotiation: the five plays

How to protect margin without losing the deal. Five moves that work, ranked by risk.

NegotiationChecklist · 5 min
Concession strategy: never give without taking

The five things to trade for when procurement asks for a discount. Print this and tape it to your monitor.

Procurement
decoded.
NegotiationBattle card · 8 min
Procurement's 12 favorite tactics

Every procurement move, named and countered. If you've heard "we need this to move forward," you need this.

Redlines
that ship.
NegotiationPlaybook · 9 min
Redlines that don't kill deals

Which contract terms to fight for, which to concede, and how to frame either with legal and procurement.

Live · Apr 28
ObjectionsWebinar · 45 min
Live Q&A: Objections in enterprise SaaS

Open session with three top enterprise AEs. Bring the objection you can't crack — we'll work it live.

ClosingPlaybook · 7 min
Forecast your pipeline honestly

The three criteria a deal must meet to be called commit. If it misses any one, it's best-case — not commit.

ClosingVideo · 18 min
Discovery call teardown: why this one closed

An anonymized 45-minute discovery from a six-figure deal, watched back with the rep. What worked, what didn't.

30d
ProspectingPlaybook · 15 min
Building your personal POV in 30 days

A day-by-day plan to develop a contrarian take worth pitching. The one thing that separates junior AEs from senior ones.

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