Privacy Policy — Hero®
Legal · Data & Privacy

Privacy Policy

Effective April 3rd, 2023

By accessing or using the Services, you agree to this Privacy Policy, our Terms of Service, and our Acceptable Use Policy.

Vivun Inc. and its affiliates (collectively "Vivun", "we" and "us"), value your privacy and respect your interest in knowing how information about you is collected and used. This Privacy Policy describes Vivun's practices regarding the collection, use and disclosure of the information we collect from and about you when you use Vivun's web-based and mobile applications and Vivun's websites (including Vivun.co) that link to this Policy (the "Services").

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

The Information We Collect

Vivun collects personal data about you directly from you, from others (e.g., your employer if you use an enterprise account), and automatically when you use the Services. We process your information when necessary to provide you with the Services that you have requested, where we have obtained your prior consent, or where we have a legitimate interest to do so.

1. Information You Provide to Us

Vivun collects information from you through account and product registration, the Services you use, requests or questions submitted via forms or email, communications with us, participation in sweepstakes or research studies, uploads or posts to the Services, and support requests.

The types of data we collect directly from you may include:

Name, address, telephone number and email address
Employment details (company name/size, job title)
Log-in details and password, if you create a Vivun account
Demographic information such as gender
User-generated content posted in public Vivun forums

Content. In using the Services, you may upload or input various types of content, including tasks, attachments, client names, account information, opportunity data, product information, and conversations (the "Content"). Our Customers, and not Vivun, determine their own policies regarding storage, access, modification, deletion, sharing, and retention of Content.

Payment Information. If you purchase a paid subscription, we utilize a third-party payment processor to collect billing information. The third-party service provider, not Vivun, stores your payment information on our behalf.

Information about others. If you use our invitation service to invite a friend to the Services, we will ask for that person's contact information and store it to send the invitation and track the success of our referral program.

2. Information We Automatically Collect

When you use our Services, we automatically collect certain information including:

Log Files: Web requests, IP address, browser type, referring/exit pages, clicks, metadata, landing pages, date/time stamps.
Device Identifiers: MAC address, unique device identifiers, operating system, mobile network information.
Location Information: General location inferred from IP address.
3. Information from Third-Party Integrations

If you use third-party integrations (e.g., Jira, Rally, CA Technologies, GitHub, Slack) through the Services, such providers may allow us to access and store additional information about your interaction with those platforms. If you do not wish to have this information shared, do not initiate these connections.

4. Information from Third Parties

We may receive additional information about you, such as demographic information, from affiliates and third parties — such as business partners, marketers, researchers, and analysts — in order to better service your account and provide more relevant assistance.

5. Collection Across Devices

We may use information we collect (e.g., usernames, IP addresses, unique device identifiers) to locate the same unique users across multiple browsers or devices in order to save your preferences and analyze usage of the Services.

6. Legal Basis for Processing (EEA Visitors)

If you are a visitor from the EEA, our legal basis for collecting and using personal information will depend on the information concerned and the specific context. We will normally collect personal information where we have your consent, where we need it to perform a contract, or where the processing is in our legitimate interests and not overridden by your data protection rights. If you have questions about the legal basis for our processing, please contact us using the details in the Contact Us section below.

Cookies and Similar Technologies

To collect the information described above, we and our service providers use Internet server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies. A cookie is a small text file placed on your computer or mobile device when you visit a site. Cookies enable us to recognize your computer and login session, store your preferences, understand which pages you have visited, deliver content tailored to your interests, perform analytics, and assist with security functions.

You can change your browser settings to notify you when a cookie is being set or to block cookies altogether. Please consult the "Help" section of your browser for more information.

How We Use Your Information

We use your information for various purposes, including to:

Complete a purchase or provide the services you have requested
Respond to your requests and provide effective customer service
Provide product updates and service notifications
Contact you regarding Vivun and third-party products, services, promotions, and events
Customize the advertising and content you see
Better understand your interests and improve the Services
Engage in analysis, research, and reporting regarding use of our Services
Protect our Services and our users
Understand and resolve app crashes and other issues

Combined Information. We may combine information collected through the Services with information received from other sources, both online and offline, and use such combined information in accordance with this Policy.

Aggregate/De-Identified Data. We may aggregate and/or de-identify information collected through the Services so that it can no longer be linked to you or your device. We may use this information for any purpose, including research and marketing, and may share it with third parties.

Online Analytics and Advertising
1. Analytics

We use third-party web analytics services (e.g., Google Analytics) to collect and analyze the information described above, including for auditing, research, and reporting. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on.

2. Online Advertising

Third parties or affiliates may administer Vivun advertising on non-Vivun websites. These parties may set and access cookies or use other tracking mechanisms to target ads to you based on your online behavior. You may visit the Network Advertising Initiative's Consumer Opt-Out link or the Digital Advertising Alliance's Consumer Opt-Out link to opt out of tailored advertising.

3. Do Not Track

There is no uniform standard for responding to Do Not Track signals. At this time the Services do not function differently based on a user's Do Not Track signal.

How We Share and Disclose Your Information

We will not sell information about you to a third party or allow a third party to use information we provide for its own marketing purposes. We may share information about you as follows:

Affiliates and Subsidiaries: We may share all information we collect within the Vivun family of companies.
Service Providers: We may share your information with select third parties who perform services on our behalf, including billing, analytics, customer service, security, and legal services.
Third-Party Integrations: When you initiate a connection with a third-party integration, we will share information required to enable your use of that integration.
Business Transfers: If ownership of all or substantially all of our business changes, we may transfer your information to the new owner.
Public Forums: Information submitted through public features is not confidential and may be used by Vivun for any purpose, including marketing materials.
As Required by Law: We release information if we believe we must do so to comply with the law, a subpoena, or similar legal process.
To Protect Rights: We may disclose information to enforce our agreements or to protect the rights and safety of Vivun, our customers, and the public.
Your Choices

You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, and promotions by contacting us — see the Contact Us section below. In commercial email messages, you can also opt out by following the instructions at the bottom of such emails.

Through your account interface, you may opt out of receiving categories of Services-related notices that are not integral to your use of the Services.

Third-Party Links and Services

The Services contain links to third-party websites and third-party integrations. Because these sites and services are not operated by Vivun, Vivun is not responsible for their content or practices. The collection, use, and disclosure of your information will be subject to the privacy policies of those third parties, not this Policy. We urge you to read the privacy and security policies of these third parties.

Children's Privacy

The Services are intended for general audiences and not for children under the age of 16. If we become aware that we have collected personal information from children under the age of 16, we will take reasonable steps to delete it as soon as practicable.

Your Rights

If you want to learn more about the information collected through the Services, or if you would like to access, rectify, or request deletion of information we collect about you, or restrict or object to the processing of your information, please contact us using the information below.

Where you have provided consent, you may withdraw your consent at any time, without affecting the lawfulness of the processing carried out prior to withdrawal. If you are dissatisfied with the way we process your information, you may lodge a complaint with the data protection authority ("DPA") in your jurisdiction.

International Data Transfers. Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Our website servers are located in the United States, and our third-party service providers operate around the world. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Policy. Our Standard Contractual Clauses can be provided on request.

How Long We Store Your Information

We will retain your information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or securely store it and isolate it from further processing until deletion is possible.

Changes to Our Privacy Policy

Vivun reserves the right to amend this Policy at any time to reflect new services, changes in our personal data practices or relevant laws, or advances in technology. We will make the revised Policy accessible through the Services, so you should review the Policy periodically.

If we make a material change to the Policy, you will be provided with appropriate notice and we will seek your consent to the updated Policy in accordance with legal requirements.

How We Protect Your Information

Vivun takes technical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure.

If you have any questions about security on our Services, you can contact us at security@vivun.com.

California Privacy Rights

California law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes. However, Vivun does not share your personal information with third parties for their own direct marketing purposes.

To make this request, California residents may contact us as specified in the Contact Us section below.

Contact Us

If you wish to contact us or have any questions or concerns about this Privacy Policy, please contact us at privacy@vivun.com.

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