Hero by Vivun
For Sellers

Answer buyer questions while they're still on the call.

Hero is an AI Sales Teammate for account executives. It briefs you before each meeting, surfaces the right answer during it, and drafts the follow-up and CRM updates after. It works for SMB, enterprise, and technical sales.

Acme Corp · Technical evaluationHero on
Hero whispersBefore your 2pm

Acme call: 3 new stakeholders since your last meeting. The new CISO has a deep infrastructure background, so expect pointed questions on data residency. Lead with EU isolation.

Stakeholder mapPrior callsOpen commitments
IT lead2:14 PM
“Can we schedule recurring exports to our S3 bucket with SAML SSO?”
Hero whispersLive

Yes. S3, Azure, and GCS exports run on a schedule or a manual trigger. SAML works with Okta, Azure AD, or a custom IdP. Docs: section 4.2.

Hero2 min after the call
  • Follow-up drafted for Lisa (champion) and Marcus (VP Eng)
  • CRM updated: stage, next step, and stakeholder map
  • Risk flagged: security review isn't scheduled yet
  • Open question logged: export retention limits
Trusted by sales teams at
GuidewireDayforceDocuSignServiceTitanRestaurant365
The problem

Deals turn on a few conversations, and you can't prep for every question.

Whatever you sell, buyers judge the product by how you handle the hard questions. The gaps between meetings are where deals stall.

86%

of B2B purchases stall before close

Most deals don't lose to a competitor. They go quiet, and by the time you notice, the deal is months past saving.

93%

of demos run through an SE

The technical conversation is often the deal, and there aren't enough sales engineers to be in all of them.

8–13

stakeholders per buying group

Each has their own priorities and their own veto. Most reps know three of them by name.

How it works

Hero works with you before, during, and after every meeting.

Before the meeting

Walk in knowing the account and the room

  • Account history and prior conversations
  • Each stakeholder's priorities and where they stand
  • Objections still open from the last meeting
  • Competitive context and the closest customer reference
During the meeting

Get the answer for whoever is asking

  • Technical specs for the engineer or architect
  • Security and compliance details for the CISO
  • ROI and pricing answers for the economic buyer
  • Positioning against the competitor they just named
After the meeting

Leave with follow-up and CRM done

  • Follow-up drafted for each stakeholder
  • CRM fields and stakeholder map updated
  • Risks and open questions flagged
  • Next steps captured while context is fresh
By sales motion

The same teammate, tuned to how you sell.

Pick your motion to see where deals slip and what Hero brings to each situation.

SMB sales

In SMB, there's no one to escalate to.

You carry dozens of accounts and own discovery, product depth, pricing, and competitive positioning on the same call. If you say “let me get back to you,” the prospect has often moved on by the time you do.

Where deals slip
  • Pausing on a technical question the buyer expected you to know
  • Hearing a competitor's name with no specific contrast ready
  • Deferring a pricing question to an email that goes out tomorrow

Setup takes two minutes. There's no IT project or approval queue, and Hero runs on your phone and laptop.

Prospect2:32 PM
“We're also looking at Competitor X. They claim 2x faster onboarding.”
Hero whispersLive

Their fast onboarding requires a paid services tier ($12K). Your free trial matches their paid setup, so pivot to time to first value instead of setup speed.

Prospect4:08 PM
“We need 6 seats now and 30 more in Q2. What does that look like?”
Hero whispersLive

Pro tier scales per seat, monthly. A 30+ seat annual commit qualifies for a 15% discount your manager has pre-approved. Quote both options.

Enterprise sales

Enterprise deals stall more often than they lose.

Cycles run six to eighteen months, with 8 to 13 stakeholders and long gaps between meetings. Hero keeps every stakeholder and open thread connected, so you walk into meeting 17 already knowing meetings 1 through 16.

Where deals slip
  • A new stakeholder joins and the cycle starts over
  • Your champion goes quiet and you notice too late
  • Strong evaluations, but no event that forces a decision

Multi-threading lifts win rates 130% on deals over $50K, and deals with 3+ engaged contacts close 2.4x faster. Source: Gong Labs.

Committee changeYesterday
Acme's new VP of IT, Sandra Kim, joined from a cloud data platform. She asked for the vendor list to “review fit.”
HeroBrief ready

At her last company, the bar was data residency and audit trail. Lead with EU isolation and SOC 2, and skip the features she has already evaluated.

Stalled signal10 days
Marcus at Acme drove the evaluation, then went silent. Two follow-ups, no reply.
HeroInsight

Acme restructured last week and Marcus's team merged, so budget is on hold for the Q1 plan. Propose a phased start tied to their fiscal year. Draft ready.

Technical sales

Technical deals are won on credibility.

Demos, proofs of value, architecture reviews, and security questionnaires decide the deal. Hero gives AEs SE-level prep for the calls they run alone, and gives SEs the right detail for whoever is asking.

Where deals slip
  • Running a demo cold because the SE got pulled into another call
  • An architect challenges a claim and the answer is “I'll check”
  • A data residency question adds two weeks to security review

62% of deal risk is invisible to AEs, and only 41% of SE time goes to technical selling.

ArchitectMid-demo
“You said it scales to 10K events per second. We'd peak at 28K. What's your real ceiling?”
Hero whispersLive

Tested to 45K sustained on multi-tenant, and a hyperscale customer runs 60K peak on dedicated. Offer a dedicated-tier benchmark call this week.

CISOSecurity review
“We need EU data residency with no cross-region replication. How does that work in your platform?”
Hero whispersLive

EU isolation tier in Frankfurt and Dublin, with no cross-region replication. SOC 2, GDPR, and UK DPA. A customer runs the identical setup and is available as a reference.

Analyst perspective
“Through 2027, companies using product expert AI agents will shrink sales cycles by 20% by providing instant technical product answers in situ, requiring fewer customer meetings and sales interactions.”
Gartner, “AI Vendor Race: Deploy Product Expert AI Agents to Accelerate Sales Cycles and Cut Training Time,” Michele Buckley, 6 February 2026, ID G00841515
90%

of reps would recommend Hero to a colleague.

87%

call it a competent teammate, not just a tool.

6–8 hrs

reclaimed per rep, per week.

FAQ

What sellers ask before they start.

Do I need my manager or IT to approve this?
No. One rep can start today without an approval chain or IT ticket. Connect your tools and Hero works from your first call. Most people start on their own and bring their team in after they've seen it work.
How does Hero know about my specific product?
Hero is built on your company's product knowledge, positioning, and competitive context, not generic AI training data about software categories. Its answers are grounded in what's true about what you sell.
Are the answers accurate enough to use in front of a buyer?
The knowledge base is fully inspectable, so you can see the source behind every answer. Hero doesn't generate plausible-sounding guesses. When the underlying knowledge is current, the answers are ones you'd give yourself.
What happens when my product or pricing changes?
Update Hero once and every conversation reflects it immediately. There are no stale talking points to chase down, and no risk of repeating something on a call that's no longer true.
How does Hero help on long enterprise cycles?
Hero acts as the deal's memory. It maps every stakeholder, tracks where each one stands, and flags who hasn't been briefed. It also reads early signs of a stall, such as fewer conversations, stakeholder changes, or a restructuring, and drafts the move that re-engages the buyer.
Can an AE handle technical questions without an SE?
For many calls, yes. Hero gives AEs SE-level prep and live answers on specs, integrations, and security, so they can run prep and standard demos on their own. SEs can then focus on architecture reviews and proofs of value.
How fast can I get to value?
Most reps see it on their first call. There's no implementation project or configuration sprint. Connect your tools and Hero is ready, usually within minutes of signing up.
Is Hero trained on my calls or customer data?
No. Your calls and customer data stay yours, and Hero never trains on them. It only knows what you choose to share with it. Hero is SOC 2 compliant and GDPR ready.

Walk into every call prepared, and leave with the follow-up done.

Hero works with you before, during, and after each conversation, starting with your next call.