Insights — Hero®
Insights

Intelligence that moves pipeline.

Frameworks, points of view, and field notes from the AI-native era of selling.

Research Report
12 min read

Build vs. Buy: why the AI your team already has isn't enough.

We talked to 100 sellers across 20 industries. Almost all of them were already using AI — and none of them had what they needed when a deal was actually on the line.

Thought Leadership

Prep isn't the problem. Synthesis is.

Sellers aren't lazy about prep — they're drowning in fragmented context across CRM, ZoomInfo, decks, and Slack. The bottleneck is turning scattered facts into a single call-ready narrative.

Thought Leadership

The quiet death of a deal that "just stalled"

Deals don't always lose to a competitor — they lose to disengagement. The pattern of momentum loss, and what it signals about where AI should actually show up.

Thought Leadership

AI in sales: why most investments have underwhelmed (and what's different now)

Most AI in sales has been applied after the moment passed — summarizing calls, scoring activity. The next wave belongs to AI that shows up in the moment itself.

Thought Leadership

The headcount trap: why adding reps has stopped working

For CROs watching coverage growth deliver diminishing returns. Growth is now constrained by execution capacity, not market opportunity — and the leverage is the team you already have.

Thought Leadership

Why better data has to be a byproduct, not a mandate

The CRM hygiene battle is unwinnable through enforcement. The path to clean data runs through seller workflow — not RevOps policing.

Thought Leadership

Governance without bottlenecks: how to scale AI in sales responsibly

Centralized knowledge, decentralized usage. How to enable experimentation while controlling what scales — without launching a transformation initiative.

Guide

The Post-Call Momentum Playbook

The 60 minutes after a customer call are the highest-leverage block in your entire week, and almost no rep treats them that way. This playbook breaks down exactly what to send, when to send it, and how to lock in the next meeting before energy fades.

Guide

The Multi-Threading Playbook for Solo Sellers

A deal that lives inside one champion is one reorg, one priority shift, or one quiet week away from being over. This is how to expand the buying group when you are doing all of the work yourself, with four specific plays you can run without an SDR, an SE, or a marketing motion behind you.

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