Will my call data train AI models?
Never. Hero® contractually does not use your audio, transcripts, or CRM data to train foundation models. EU data residency available on paid plans.
How is this different from Otter, Fireflies, or Fathom?
Those tools transcribe meetings — they're built for any kind of call. Hero® is built for sellers: live coaching when you need it, CRM-native field extraction, and follow-up drafted in your voice. Most reps who try Hero alongside a notetaker stop using the notetaker within their first two weeks.
What happens after the 28-day trial?
Your data stays yours. You can export everything, stay on a free-forever tier with limited usage, or upgrade — paid plans start at $39/month for individual sellers. No card needed to start.
Do I need to replace my existing notetaker?
No. Hero works alongside whatever you already use. Most sellers keep their existing notetaker for a week or two, then naturally stop using it once they see the difference. There's nothing to rip out.
Can Hero actually hear my calls in real time?
Yes. Hero joins your call the same way a notetaker would and processes audio live. The whisper panel is visible only to you. Your buyer sees nothing unusual.
What CRMs does Hero work with?
Salesforce, HubSpot, and Microsoft Dynamics are fully supported with field-level write-back. Hero connects read-only. It never overwrites data without your review.
How does Hero know what to say during the call?
You give Hero your product knowledge, battlecards, objection responses, and deal context before you start. Hero builds a permanent, inspectable model from that. It doesn't guess. It surfaces answers directly from what you've given it. The more you add, the sharper it gets.
Is Hero right for my team size?
Hero is used by individual reps and enterprise teams alike. The free trial is designed for a single seller to experience the product firsthand. Team and enterprise plans include shared knowledge bases, manager visibility, and SSO. If you're evaluating for a team, book a demo and we'll walk you through the fit.